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Payment and Shipping
Ourcraft ships worldwide from TH by Thailand Post with tracking number. EMS or DHL shipping also available on request.
Ourcraft is located in Thailand.
- You order will ship within 1-2 days of payment
- Shipping within Asia normally takes 7-10 working days.
- Packages shipped to Europe normally take 20-25 working days.
- Shipping to the Eurozone have been experiencing some delays due to weather and customs legislation.
Packages normally take around 2 weeks to arrive, however some have been delayed as long as 10 weeks.
This does not happen often, but it can happen.
- Shipping to the rest of the world takes approximately 1-2 weeks, although customs can occasionally delay packages further.
*We do not ship on Sunday or holiday.
Enjoy your visit, and remember to visit often, I'm constantly updating the shop with new items!
We accept PayPal payment in EUR.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can.
Customers in The Euro Zone can pay with a direct bank transfer if they wish, please contact us directly if you want to use this method.
Cancellations and returns policy
- We stand behind our products and provide 100% customer satisfaction guarantee.
If you like to return an item (for any reason), please contact us BEFORE Shipping back, so we can provide you with shipping instructions. We will do our best to solve the situation with you on the best side.
- You may return item/s within 7 days from receipt of your order.
Depending on each case, a full refund of the item price, not including shipping costs, will be given, or credit for purchasing another item, to the customer's choice.
- The item should be returned in its original condition and packed well.
- Shipping back costs will be on the customer's expense.
- In case of damged item on delivery don't panic :) and please contact us. all orders are insured for damge on delivery. If possible please fill an "item damaged on delivery" form at the local post office where you received the parcel.
Shop FAQ
C U S T O M - O R D E R S
We welcome custom orders! Please contact us with your ideas and we will be happy to create a special gift for you.
W H O L E S A L E
Yes, we offer wholesale! Please contact us at papada.ourcraft [!at] gmail.com for our wholesale policies.
If you have any questions about any of our items or policies please do not hesitate to contact us either by sending us an DaWanda conversation or by email to papada.ourcraft [!at] gmail.com
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